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ServiceNow Store Release Notes STudy
As a UX Research Intern at ServiceNow, I worked closely with product content and research to conduct an exploratory qualitative study into the rapidly growing servicenow store.
My Role
UX Research Intern
Project Duration
2 months
The ServiceNow Store is a rapidly expanding part of the ServiceNow platform. With it's rapid growth, I conducted indepth user interviews with customers and internal ServiceNow employees, literature review, and survey data to understand who uses the Store, why, and what their experience looks like.
Hey there! 🥸
Due to privacy concerns, I can't share this work publicly. If you would like to see this work in more detail please feel free to reach out to me at 97chaeeun@gmail.com. :)